Celarion needs to end it's ridiculous "call in" practice!

[lazyasat]

Probably the most ridiculous practice in clinical volunteering is how every Celerion clinic makes you "call in" AFTER you already passed the initial screening, JUST TO BE INVITED TO CHECK IN!
So you go screen, if you pass, instead of being invited to check in, they give you a time to "call in". They tell every single volunteer who has passed the initial screening, the call in at the SAME EXACT TIME! So it's like calling into a radio station to get free concert tickets, you'll get busy signals etc and have to try for hours. Who is the genius that invented this lame rule? They say it's to make sure it's completely randomized. WEll thanks for making it that much harder for me to get invited to check in AFTER I already passed your screening. Soing to consider for those folk who travel far to get to any Celerion. I know lab rats who have 3 phones and have their friends and relatives call in at the same time together to help their chances, ridiculous!

[mike]

Yesss, it is full retard policy, without exaggeration I usually have to sit there on my phone pressing redial every 5 seconds for at least 45 minutes. It is so stupid, they need to just base participant study entry on the that they screened in, like every other clinic on the planet.

[thedude]

Is that all Celerion locations or just one in particular you guys are referring to?

[mike]

I only know Tempe.

[Deleted]

They do the same at Neptune.

[hairyscarylarry]

I will never go back there, for that very reason. There are much better clinics out there.

[caligirl]

I discussed that with one lady there:she said well we have so many cancellations on us I was like well it still doesn't make sense. I think they live in another era. I don't like that clinic mainly because of that.

[vark]

unless you live close, i have found celerion to be bad news, many wasted trips over the years. the call in policy is designed to shift more of the cost onto the desperate subjects trying to get in. it's pointless, doesn't save the company any money, but adds thousands of dollars in extra expenses to those who screen. we should probably draft a standard form letter complaint, that whenever someone screens and has to go thru that, or decides not to screen because it s too much hassle, send a copy to the irb and the sponsor. the first 50 such letters would get ignored, but when they start getting pushback from sponsors they'll take note. anyone want to draft the letter? anyone have the irb address handy?

march edit: i had a good chat with their director of recruiting about this and other topics, because i thought they might have shorted me on one of my checks. one thing celerion has started to do right is they used to split the screening up into two days, like ppd and jasper do (and wyeth used to.) but they've stopped doing that. so it's possible for places to listen and get better.

april edit finally got in a high paying celerion study. i have made back the money i'd spent to screen over the years. it's an easy study, nice people. gets a little hectic with studies going at once some days, but no real complaints.