I have done 2 or 3 studies here, I made a long list of complaints about them in the past but I can't find it or it got wiped.
Problem with the wifi is they don't have any, you have to bring an ethernet cable and find a working wall jack; a lot of people bring their own routers; it's kind of silly that the clinic can't spend $100 or so to put up a couple routers.
I have often found their pay to be substandard.
Food is standard for a clinic, not bad, not great. I don't think that you usually have to eat it all.
Beds are bunk and there is usually like 12 to 16 beds in a dorm.
In another thread in this topic I talk about their irritating call-in screening policy.
I have never had a problem with any of the staff, they are all pretty efficient and friendly, blood draws are competent.
I'd like to update my thoughts on Celerion Tempe, the internet has been fixed since the last post, they now have wifi that works with adequate to fair speed, considering they often have quite a lot of people in the clinic.
I think that they may have heard the complaints about pay, because it looks to have improved somewhat.
The last study I did here they did not do the call-in competitive screening, I asked them about this and they said that they were trying it without the competitive call-in because some people liked the policy but some people did not, which struck me as kind of crazy, because I have never met anyone who got a kick out of sitting with their phone for at least 45 minutes ( I am not exaggerating ) hitting hang-up and then redial 50 times a minute.
Sidenote: I really love their hold music which sounds like the chill tune refrain right off the Miami Vice soundtrack.
But I have noticed another very irritating thing about them: they like to drop your calls, I have had this happen at least 4 or 5 times in the past as well as recently. I have Verizon which never drops calls in the area when I call anyone else, so I know it has to be them; and I also have a prepaid phone, which means I pay 25 cents for every minute I use. When they drop me I have been on hold anywhere from about 10 minutes or so to well over 20 minutes a couple of times. So, clearly when the call screeners/recruiters are overwhelmed with people calling in, they just "accidentally" hit that red button on the phone and b'bye to you. Not cool at all Celerion.
I've done five studies at Celerion Tempe in three years. The wifi works pretty good but they still use the Competitive Calls to obtain one's lab results. I've never had a screening that didn't have the Competitive Call feature here either. Sometimes it has taken me around an hour to get through with constantly redialing two phones. Celerion has stated that another option is to give your participant number to one friend who can also call on your behalf. But it's been rumored that many people in the local population recruit several people to call in for them, to tie up the lines so this might also be true. I was lucky in my current study and by redialing with two phones got into the hold queue for results in seven minutes.
Do they use VCT? I just want to update the list, I dont care much personally. That phone thing sounds a bit overboard for me to put much stock in them.
Yes they use VCT, confirmed by me as of last month. No fingerprinting, just a VCT consent. They also still have the competitive phone call thing but there was a rumor that they are testing non competitive with a few trials (not sure though).