Post by mike on Nov 2, 2015 14:42:48 GMT -5
So this morning I called Parexel to see what studies they had available. I ended up making a screening appointment for Nov. 10th for a study that according to the screener will start on either November 15th or the 30th, depending on which group I get put in. For those who are familiar with them, this happens often at Glendale Parexel, you might be vying for one of several groups in a study. It can be kind of irritating; you may get pushed into a group that starts at a significantly later date than you were planning on. I am actually grateful to the screener for telling me this, because in the past they have not even clarified this, you end up finding out somewhere late in the day while you are halfway through screening that you will be going into the study perhaps a couple weeks or more later than you thought. As with many of these kind of things with these clinics, Parexel clearly does not give a crap about how you might need to suddenly rearrange your plans to accommodate them.
The screener was a nice lady, but she seemed kind of new, like maybe she did not know that she was supposed to keep her mouth shut about the two possible start dates, as this is giving me way, way too much information and consideracy.
Anyway, a couple hours later, I realize that it might be difficult to for me to cut out such a large portion of my time to get into and complete a study that I am not even sure when it will be starting; this is an especially bad time to jerk people around, Parexel, in late November and December? Really?
So I call back, planning to cancel the screening appointment, and make a screening appointment for another study that is shorter and hopefully has a definite start date.
I talk to a different phone screener, a younger woman named Alex.
Alex tells me that I will be prohibited from screening for any other studies until Nov. 17th, that their policy is when you cancel a screening appointment you cannot make another appointment until a week after the one you cancelled. I was a bit dismayed and I had to go around with her a couple times to actually confirm what she was saying.
I told her that this was bizarre, that I had never heard of a policy like this, not from Parexel or any other clinic. She told me that she had been working there for 2 years and that this was their policy before she started working there. Admittedly, I have rarely called Parexel to cancel a screening appt. but it seems like I would have heard of this?
Alex had that kind of bureaucratic aggression going on in her voice, you know where she can't actually cuss at you, and she is not physically near you where she can glare at you or throw an object at you, but she is going to do soing to demonstrate her displeasure that she is not getting what she wants out of you or soing.
And I'm not sure why? Isn't that what they want? For us to cancel an appointment well in advance? Rather than the night before? Why am I commensurately penalized for the degree of my consideracy to them?
And who are you punishing Parexel? I'll find another study, and unlike you, the other clinic will almost assuredly be more up front about the dates I will be obligated to.
I complete every study I enter, Parexel, I don't get popped for drugs or lab results or blood pressure and get kicked out; in fact I have completed at least 9 or 10 studies in that very clinic. And I pass screening about 99% of the time, unless maybe there is some weird or strict requirement for that particular study.
Anyone else experience this from Parexel?
The screener was a nice lady, but she seemed kind of new, like maybe she did not know that she was supposed to keep her mouth shut about the two possible start dates, as this is giving me way, way too much information and consideracy.
Anyway, a couple hours later, I realize that it might be difficult to for me to cut out such a large portion of my time to get into and complete a study that I am not even sure when it will be starting; this is an especially bad time to jerk people around, Parexel, in late November and December? Really?
So I call back, planning to cancel the screening appointment, and make a screening appointment for another study that is shorter and hopefully has a definite start date.
I talk to a different phone screener, a younger woman named Alex.
Alex tells me that I will be prohibited from screening for any other studies until Nov. 17th, that their policy is when you cancel a screening appointment you cannot make another appointment until a week after the one you cancelled. I was a bit dismayed and I had to go around with her a couple times to actually confirm what she was saying.
I told her that this was bizarre, that I had never heard of a policy like this, not from Parexel or any other clinic. She told me that she had been working there for 2 years and that this was their policy before she started working there. Admittedly, I have rarely called Parexel to cancel a screening appt. but it seems like I would have heard of this?
Alex had that kind of bureaucratic aggression going on in her voice, you know where she can't actually cuss at you, and she is not physically near you where she can glare at you or throw an object at you, but she is going to do soing to demonstrate her displeasure that she is not getting what she wants out of you or soing.
And I'm not sure why? Isn't that what they want? For us to cancel an appointment well in advance? Rather than the night before? Why am I commensurately penalized for the degree of my consideracy to them?
And who are you punishing Parexel? I'll find another study, and unlike you, the other clinic will almost assuredly be more up front about the dates I will be obligated to.
I complete every study I enter, Parexel, I don't get popped for drugs or lab results or blood pressure and get kicked out; in fact I have completed at least 9 or 10 studies in that very clinic. And I pass screening about 99% of the time, unless maybe there is some weird or strict requirement for that particular study.
Anyone else experience this from Parexel?
